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1. Introduction

Welcome to Beyond Portugal ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tour services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Identifiers: Name, email address, phone number, and postal address.

  • Booking Information: Tour preferences, travel dates, group size, and special requirements.

  • Payment Information: We do not store full payment card details. Payments are processed through secure third-party providers.

  • Communications: Messages and inquiries you send to us via our contact form or email.

  • Usage Data: Browser type, IP address, pages visited, time spent on pages, and referring URLs collected automatically when you visit our website.

3. How We Use Your Information

We use the information we collect to:

  • Process and manage your tour bookings and inquiries.

  • Communicate with you about your reservations and services.

  • Send you newsletters, promotional materials, and updates (only with your consent).

  • Improve our website, services, and customer experience.

  • Comply with legal obligations and enforce our terms.

  • Respond to customer service requests and support needs.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned:

  • Contractual Necessity: Processing needed to fulfill a tour booking or respond to your inquiry.

  • Legitimate Interests: To improve our services and ensure website security.

  • Consent: For marketing communications; you may withdraw consent at any time.

  • Legal Obligation: Where processing is required by law.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

  • Service Providers: Trusted third parties who assist us in operating our website and conducting business (e.g., email services, payment processors), subject to confidentiality agreements.

  • Legal Requirements: When required by law, regulation, or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device. We use:

  • Essential Cookies: Necessary for the website to function properly.

  • Analytical Cookies: To understand how visitors interact with our site.

  • Marketing Cookies: To deliver relevant advertisements (only with consent).

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for accounting and legal purposes.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data ("right to be forgotten").

  • Restriction: Request restriction of processing in certain circumstances.

  • Portability: Receive your data in a structured, machine-readable format.

  • Objection: Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us at info@beyondportugal.com.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

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